Refund Policy

Bookstore Return Policy:

Defective products may be returned for an exchange within 15 days. Please bring your receipt and defective merchandise to the 11 Hour Bookstore at Eleventh Hour Ministry at 9770 W Sample Rd Coral Springs FL, 33065 for an exchange or full refund. Due to the nature of our products, only defective materials may be returned. Opened or non-defective resources are not refundable.


Online Giving Return Policy:

No refunds are allowed when a contribution is made through Eleventh Hour Ministry online giving process.


Event & Ticket Return/Refund Policy:

Refunds or changes must be made at least 48 hours in advance of the scheduled event time unless otherwise specified. Events, camps, or programs may be non-refundable or require non-refundable deposits; details will be posted online, in print materials, and/or at point of purchase/registration for each event.


To request a refund, please call the Eleventh Hour Ministry Office at 877.932.7346 during business hours (8:30 AM – 5:00 PM, M-F) or send an email to Please include the event name, number of tickets/registrations, form of payment (cash, check, debit/credit card) and the name of the person registered for the event in the request. Also include your complete contact information so we can respond to your request. Thank you!